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SHIPPING & RETURNS


SHIPPING

Duties & Taxes

We cover border taxes and duties on all orders, worldwide. You will not be charged extra or experience any hidden surprises.

 

Delivery Guidelines

We offer free shipping on US and International orders over USD $250 or the equivalent in other currencies.

We deliver worldwide with DHL Express. Us and International delivery times range from 3 to 10 business days. You'll be emailed with tracking information and an exact ETA after the package has been picked up by the courier. 

 

Shipping Address Accuracy

We are not responsible for orders sent to incorrect addresses provided by the sender. Please verify your shipping address carefully before placing your order. The customer is liable for any fees associated with returns due to inaccurate delivery information.

 

Lost or Stolen Packages

Cin Cin cannot be held responsible for lost or stolen packages during transit or delivery. If you encounter this issue, please contact the carrier to file a claim.

 

 

RETURNS

Afterpay Day Promotion - Final Sale

All discounted and marked-down items purchased during the Afterpay Day Sale are final sale – strictly no returns, refunds, or exchanges will be accepted. Please review your order carefully before completing your purchase.

 

Returns – United States

If you wish to return an item, you may do so within 14 days from the date of receipt for a refund.

  • All US returns (refunds or store credits) are subject to a $15 USD handling fee per order.

  • Returns can be initiated via our returns portal:
    👉 www.cincin.com/apps/returns

  • Please note: We do not accept returns, refunds, or exchanges on marked down (sale) items.

For assistance, please contact us at: customercare@cincin.com

 

Returns – Australia

Returns are accepted within 14 days of receipt for a refund.

  • All Australian returns (refunds or store credits) are subject to a $20 AUD handling fee per order.

  • Use the returns portal to process your return:
    👉 www.cincin.com/apps/returns

  • Note: Returns, refunds, or exchanges on sale items are not accepted.

For any queries, reach out to: customercare@cincin.com

 

International Returns

If you're located outside the US or Australia, you will be responsible for shipping the return to our US warehouse.

  • Please email customercare@cincin.com to begin your return.

  • Additional return fees may apply depending on your location.

 

Exchanges

We’re happy to assist with exchanges!

  • All exchange shipping costs are the customer’s responsibility.

  • Processing fees may apply.

  • To begin your exchange, please email: customercare@cincin.com

 

Sale & Discounted Items

  • All items purchased from our SALE section are final sale and are not eligible for refunds, returns, or exchanges.

  • This also applies to any item purchased using a discount code at checkout.

  • Discount codes cannot be used on items that are already marked down.

  • The 'Welcome15' discount code is excluded from this policy — orders using this code can be returned or exchanged within the standard 14-day window.

 

Clip-On Jewels & Jewelry Accessories

Due to hygiene reasons, all sales of clip-on jewels and jewelry accessories are final.

  • We do not accept returns, exchanges, or refunds on these items.

 

Refund Eligibility Conditions

To qualify for a refund, all returned items must meet the following conditions:

  • Original hang tag and/or hygiene sticker must be attached

  • Item must be unworn, unwashed, and in original condition

  • Must be free of odors, stains, or signs of wear  

For any further inquiries or assistance, please contact us at customercare@cincin.com